Live outside the US?
No Problem... We ship your order world-wide. Contact us for more information!
Our goal is to ship your order within 1-3 business days of receipt, pending credit card verification. (Holiday and weekend transactions excluded).
Most orders will be shipped via UPS, USPS, FedEx Ground. You can expect orders to arrive within 3 to 5 business days, depending of your location.
Our standard delivery destinations include all 50 U.S. States, U.S. Territories, Puerto Rico, APO and FPO boxes and can be expected via Priority Mail through the U.S. Post Office within 4-5 business days.
For all other destinations (Canada and International), we use Liberty Express, DHL International Service and Freight Forwards companies. International orders can usually be expected within 7-10 business days. Note that customs in any given country may delay receipt depending on your country’s governing laws. Additionally, duties and taxes are not reflected in our prices.
DHL will charge the package recipient all applicable duties, taxes and/or brokerage fees at the time of delivery. For information about duties, taxes and/or brokerage fees, you may contact your local customs office.
You may e-mail us if you have more questions about shipping.
Would you like your order in a hurry?
For rush orders, please contact us directly at (786) 264-1082 for a special rate quote for FedEx or UPS services.
Our office hours are Monday-Friday, 9:00am-5:00pm Eastern Standard Time.
Alternatively, you may email us with your instructions for rush service at dentamed@dentamedical.com. We will make every effort to accommodate your timeline given our office hours and in consideration of weekends and holidays.
Currently, it is only possible for us to provide rush service on domestic orders.
RETURNS:
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION.
To arrange for a return, simply call us.
The following conditions must be complied with:
*All returns must be accompanied by a copy of your invoice and a reason for the return.
*Merchandise must be returned in its original container, unmarked, and properly packaged.
*Returned products must have been purchased within the previous thirty (30) days.
*Any returns past thirty (30) days are subject to a restocking fee.
*Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
*Shipping charges will apply on all returns.
